Refund Policy

Last Updated: March 2026

1. Refund Policy Overview

We are committed to customer satisfaction. This Refund Policy outlines conditions for refunds. All requests are evaluated per Indian consumer protection laws.

2. Refund Eligibility

2.1 Service Cancellation Refunds

Refund eligibility depends on cancellation stage. Amounts are based on actual costs incurred.

2.2 Equipment Defect Refunds

Report defects within 7 days of delivery. We will inspect and determine if manufacturing defect exists.

2.3 Service Quality Refunds

Report issues within 14 days of service completion.

2.4 Non-Refundable Services

Consultation fees, quotation costs, and administrative fees are non-refundable.

3. Refund Timelines

Scenario	Window	Amount
Cancellation before procurement	7 days	90% of advance
Cancellation during procurement	7-14 days	80% of advance
Cancellation after delivery	30 days	80% of equipment
Equipment defect	7 days	100% refund/replacement
Service quality issue	14 days	Partial to full

4. Refund Request Process

Step 1: Contact via email or WhatsApp.
Step 2: Review within 5 business days.
Step 3: Decision within 10 business days.
Step 4: Processing within 15 business days.

5. Equipment Return

Return in original condition. Inspection within 7 days of receipt.

6. Non-Refundable Items

Consultation services, used equipment, and completed services are non-refundable.

7. Deductions

Administrative fees (10-20%), procurement costs, logistics, and labor may apply.

8. Dispute Resolution

Contact management with explanation. Escalate if unresolved within 10 days.